We're Hiring: Client Success Manager

Do you have a passion for building relationships, making people happy, and truly helping people get what they need to improve the quality of their life? Are you looking to grow professionally and be coached on how to build client relationships and provide the best customer service? Do you love and feel confident talking to people in person or over the phone, and thrive on having deep, meaningful, and honest conversations?

If you answered yes to any of these, keep reading…

We are looking for someone who values commitment, hard work, and adaptability who can attract, acquire, and retain clients by building relationships with potential customers with the end goal of helping people who are struggling with pain to live a better life.

If you thrive on being organized and managing your calendar, and are looking for a job where you are an integral part of the business’ success and value being a part of a team who works together, coaches each other, and holds each other accountable, so that we can ALL celebrate our big wins…this may be the PERFECT job for you!

About Our Practice:

Body Moksha Physical Therapy was founded in 2016 to Help Active Adults In Their 40s, 50s and 60s To Move Better, Stay Active And Keep Doing The Things They Love Well Into Their 70s and 80s. It was born out of the frustration of dealing with high volume and low relationship based healthcare. We strive to be a world class physical therapy clinic where patients are guaranteed individualized attention, customized exercise programming, and hands on treatment that helps them get back to and continue doing the activities they love. Currently we offer individualized one-on-one Physical Therapy and Strength Training to active adults as well as building our women’s health program to help pelvic floor patients as well.

We are not your typical physical therapy practice. We are a fun and welcoming team who nurtures everyone who enters our world as a part of our ‘family’. We’re the ‘Cheers Bar’ of physical therapy where ‘everybody knows your name’. We strive to provide world class customer service and build true long lasting relationships with our our clients as well as their friends and families.

Our business allows our staff to have a perfect work life balance where the work hard at work, but still have time to play hard later. You won’t feel burnt out leaving you more time and energy to spend on your own health, family or anything else you love.

What you can expect from us:

Outstanding work culture and supportive environment.
No insurance companies to deal with!
Competitive pay, benefits and plenty of room to grow and advance.
Part-time and full-time position available (30-40 hours) where you get to be an integral part of changing people's lives and helping clients get back to doing things they love to do.
The opportunity to work in a truly unique, growing and innovative practice-model.
90-day onboarding and mentorship program, including everything you need to successfully carry out your new role.
Mentorship to enhance your professional skills and ongoing training to ensure your success.
Continuing education and access to world-class training
A working environment where being yourself is encouraged, where people are the priority, and where you will always be challenged, supported and encouraged to learn and grow.
Opportunity to develop and grow in a team that is value-driven and strongly encourages personality-based service
The chance to be a part of an incredible team of people who work hard but have fun too.
Fitness casual dress code

Who should apply for this job:

Someone who is truly passionate about fitness and health and wants to make a real transformation in people's lives.
Someone who is looking to work in an environment that is NOT a traditional clinic - and that is fun and feels like a family.
Someone who loves setting goals for themselves and likes to be held accountable to achieve those goals.
Someone who wants to learn and be mentored - we spend dedicated time every week just to review marketing, improve communication skills and discuss client cases. You'll learn everything you need to become world-class at providing exceptional customer service.
Someone who likes the idea of being able to grow and advance within a company. You're getting in on the ground floor of an innovative and rapidly growing company - where your ideas and contributions are welcome and valued.
Someone who wants a small clinic feel but operates with big business ideas! This job comes with plenty of opportunity for growth - just without the burn-out.
Someone who is flexible and open to change as our practice continues to grow and evolve.
We use a blend of physical therapy, massage therapy and performance training to deliver the highest level of results to our clients. This combination of care allows our clients to feel they have fully healed and are ready to conquer their most demanding activities. This business model offers unique opportunities to work in different roles as a client relationship specialist.

These are just a few reasons why this opportunity can be life-changing for the right person.

What we're looking for:

A part-time or full-time client relationship specialist with 1 year sales or equivalent experience to join our growing, hard-working, and family-like team.
You enjoy being around people, and can hold meaningful conversations with people you may not know for longer than 20 minutes.
You're thoughtful and thorough - you can answer people's questions in a way that increases the likelihood of them becoming a client.
You are alert and aware - you're good at recalling names, faces, and personal details - so that our clients always feel welcomed and remembered.
You know what it means to provide a warm, welcoming, and world-class greeting and experience for clients.
You have excellent organization and planning skills - you know how to manage schedules and re-prioritize your time so that you can focus on key priorities - without the need for micro-management.
You follow through on commitments. You live up to verbal and written agreements without constant reminders.
You have the ability to quickly and proficiently understand and absorb new information.
You're able to calmly and constructively navigate through situations involving conflict and you do not falter in the face of rejection.
You're pro-active and resourceful. You bring new ideas to the company, do things without being told, and can quickly shift and course-correct when things don't go according to plan - in a positive manner and without focusing on the negative.
You're coachable, love to learn, and have a fail-forward attitude. You take constructive criticism well and enjoy getting regular feedback that will optimize your skills and performance.
Someone who has strong verbal and non-verbal communication skills.
Someone who is able to effectively and confidently communicate with people on the phone.
Someone who has a positive attitude that makes clients look for any excuse to come back and see them.
Someone who is able to connect and engage with people on a personal level.
Someone who has high "emotional intelligence" to interpret non-verbal communication
Someone who loves to learn and is committed to being part of a team that puts clients first.
Someone who places heavy value on their own health and fitness.
Someone who can work a flexible work schedule - but primarily morning, afternoon or evening shifts until 7:30pm, as well as occasional Saturdays.

To be successful in this position, the right candidate must:

Be a team player.
Be passionate while interacting with youth athletes and active adults.
Support and contribute to Body Moksha Physical Therapy's mission, vision, and core values.
Build lasting relationships and trust with our clients through open communication and empathy.
Be committed to providing clients with the highest quality service.
Provide an exceptional client experience during phone consultations, their initial visit, follow-up sessions and follow-up phone calls.
Be willing to learn and expand your knowledge of working in a private practice.
Contribute to and participate in administrative in-services, newsletter writing, social media marketing, educational workshops and community events.
Keep thorough record of client correspondence and in a timely manner.
Be upbeat, friendly and not too shy to be on camera - video is a big part of how we communicate with our clients, marketing, and social media presence.
Be coachable, open and dedicated to personal and professional growth, as mentoring and training are a big part of our program.

If this sounds like your perfect job, email your resume and cover letter to tejal@bodymoksha.com.